REFUND POLICY
Customer Satisfaction is Important to Us
We strive to provide the best IPTV service possible. If you're not satisfied, please review our refund policy below.
1
REFUND REQUEST TIMELINE
- Refund requests must be submitted within 24 hours of purchase
- Approved refunds will be processed within 5–7 business days
2
ELIGIBLE REFUND CONDITIONS
- The service does not function properly and our support team cannot resolve the issue
- Technical issues on our end that prevent service delivery
3
NON-REFUNDABLE SITUATIONS
Device incompatibility (customer responsibility to check compatibility)
Trial subscriptions (free or low-cost trials are non-refundable)
Internet or ISP issues causing buffering or connectivity problems
Violation of Terms of Service
Incorrect app setup by the user
Request submitted after 24-hour window
Partial usage of service or change of mind
4
HOW TO REQUEST A REFUND
- 1 Contact our support team within 24 hours of purchase
- 2 Provide your order number and account details
- 3 Explain the issue you're experiencing
- 4 Allow our support team to attempt to resolve the issue
- 5 If the issue cannot be resolved, your refund will be processed
5
AGREEMENT TO POLICY
By purchasing our service, you agree to this refund policy. We recommend reading this policy carefully before making a purchase. If you have any questions, please contact our support team before completing your order.
6
CONTACT SUPPORT
For refund requests or questions about our policy:
- Email: support@bigxtream.com
- Phone: +1 (555) 123-4567
- Live Chat: Available on our website 24/7
- WhatsApp: Available for instant support
24/7
SUPPORT
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